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PECB Valid ISO-9001-Lead-Auditor Test Duration: QMS ISO 9001:2015 Lead Auditor Exam - Actual4Exams Ensure you Pass Exam

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic
Details

Topic 1

Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.

Topic 2

Managing an ISO 9001 audit program: This topic evaluates your abilities to establish and managing a QMS audit program.

Topic 3

Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.

Topic 4

Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q130-Q135):

NEW QUESTION # 130
ISO 9001 requires that the organisation shall continually improve the quality management system.
Select the two options for how this can best be achieved.

A. Require that all employees make fewer mistakes
B. Send the Chief Executive on an ISO 9001 course
C. Communicate a policy commitment to continual improvement
D. Require higher standards for the work being done
E. Use the management review process to identify improvements
F. Appoint external consultants to train quality control staff

Answer: C,E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Correct Option B - "Communicate a policy commitment to continual improvement" This aligns directly with Clause 5.2.1(d) of ISO 9001:2015, which states that the quality policy shall include a commitment to continual improvement of the QMS:
"Top management shall establish, implement and maintain a quality policy that... includes a commitment to continual improvement of the quality management system." A clearly communicated policy sets expectations and a strategic direction that cascades throughout the organization, promoting a culture that values ongoing enhancement.
Correct Option F - "Use the management review process to identify improvements" This is based on Clause 9.3.3 of ISO 9001:2015, which specifies that outputs of management reviews must include decisions and actions related to:
"a) opportunities for improvement;
b) any need for changes to the quality management system;
c) resource needs."
The management review process is a structured mechanism to analyze data, monitor performance, assess risks and opportunities, and drive continual improvement initiatives.
Why the Other Options Are Incorrect:
* A (Appoint external consultants to train staff): While training may help improve competence, ISO
9001 emphasizes internal process evaluation and strategic improvement. This option is not directly aligned with the systematic improvement of the QMS.
* C (Require higher standards): Higher standards alone don't ensure continual improvement unless supported by a structured QMS approach involving evaluation, planning, and measurement.
* D (Require fewer mistakes): Unrealistic or unqualified demands like "make fewer mistakes" don't support structured process-based improvement and may conflict with ISO's emphasis on risk-based thinking and root cause analysis.
* E (Send Chief Executive on a course): While leadership involvement is vital (Clause 5), this action by itself does not constitute a continual improvement mechanism for the QMS.
References:
ISO 9001:2015 Clause 5.2.1(d) - Establishing the Quality Policy
ISO 9001:2015 Clause 9.3.3 - Management Review Outputs
ISO 9001:2015 Clause 10.3 - Continual Improvement

NEW QUESTION # 131
According to ISO 9000, what is quality?

A. The degree to which a set of inherent characteristics of an object fulfills requirements
B. A set of conditions under which work is performed
C. The efficiency with which resources are utilized in achieving objectives
D. The ability of an object to realize an output that will fulfill the requirements for that output

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 9000:2015 defines quality as "the degree to which a set of inherent characteristics of an object fulfills requirements." Clause 3.6.2 (Quality) confirms this definition.
Quality is determined by how well an object (product, service, or process) meets defined requirements (customer, regulatory, or internal).
The other options do not align with the official ISO definition:
Option A refers to performance capability but does not define quality.
Option C describes work conditions, not quality.
Option D focuses on efficiency rather than fulfilling requirements.
Reference:
ISO 9000:2015, Clause 3.6.2 - Quality

NEW QUESTION # 132
What is a list of actions that should be performed during the audit with their respective timeline?

A. The audit offer.
B. The audit criteria.
C. The audit objectives.
D. The audit schedule.

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The audit schedule provides a structured timeline of activities to be conducted during the audit.
Clause References:
* ISO 19011:2018, Clause 6.4.2 - Preparing the Audit Plan:
* Requires the development of an audit schedule, including the sequence and timing of activities
.
* ISO/IEC 17021-1:2015, Clause 9.1.3 - Audit Program:
* Certification bodies must establish a schedule for conducting audits.
Why is the Correct Answer C?
* The audit schedule ensures systematic execution of the audit by defining activities, responsible auditors, and timeframes.
* A well-planned schedule improves efficiency and helps auditors cover all necessary areas within the given time.
Why are the Other Options Incorrect?
* A (Audit objectives) # Define why the audit is conducted, not the schedule.
* B (Audit criteria) # Define the standards and requirements to be evaluated, not the timeline.
* D (Audit offer) # Refers to the initial proposal sent to the auditee, not the activity timeline.
Reference:
ISO 19011:2018, Clause 6.4.2 - Preparing the Audit Plan
ISO/IEC 17021-1:2015, Clause 9.1.3 - Audit Program

NEW QUESTION # 133
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.

Answer:

Explanation:

Explanation:
The quality system failed to control the laundry services provided for customers in five shops.
The equipment used was not capable of consistently producing the required service.

NEW QUESTION # 134
Select the word that best completes the sentence:

Answer:

Explanation:

According to the ISO - Management system standards page, the key benefits of an effective management system include improved operational effectiveness and efficiency, improved risk management and protection of people and the environment, and enhanced drive for innovation. The Integrated Use of Management System Standards (IUMSS) handbook also states that the purpose and objectives of management system standards are to help organizations improve their performance by specifying repeatable steps that organizations consciously implement to achieve their goals and objectives.
Therefore, the complete sentence is:
"The purpose of a management system standard is to improve the performance of an organisation."

NEW QUESTION # 135
......

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