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Genesys Cloud CX: Developer Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
To assign a Prompt resource using the API, you must have the _______________ permission assigned.

A. Architect > UserPrompt > View
B. Architect > UserPrompt > Add
C. Architect > UI > View
D. Architect > UserPrompt > Edit
E. Architect > DatahaseTable > Add

Answer: D

Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.

NEW QUESTION # 36
Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan is also known as a dial plan.
B. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
C. Numbering plan can be added or modified based on the organizational requirements
D. It has to be created manually

Answer: D

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 37
You can add a new Prompt using API endpoints.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 38
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

NEW QUESTION # 39
Which of the following statements are true? (Choose two.)

A. A "query endpoint is best suited for bulk export of data.
B. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data
C. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.

Answer: C

Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.

NEW QUESTION # 40
......

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